Sutter Health’s integrated network provides critical access to high-quality, personal and connected care to more than 3 million Northern Californians.
Through integration, Sutter Health fosters clinical innovation and enables care teams to share best practices across the system. This seamless coordination of medical care from one caregiver to another provides easier navigation between providers, personalized patient attention, and shared information. This reduces complications in care, hospital readmission rates, and lowers cost of care.
Sutter works to ensure healthcare is accessible and inclusive by offering comprehensive patient services, including telemedicine services, virtual doctor visits and walk-in clinics. Operating in cities, suburbs and rural communities, Sutter Health benefits all the communities we serve. We maintain access to care in many areas that traditionally lack healthcare providers. This means patients, no matter their zip code, can access the quality care they need.
Since the start of the pandemic, Sutter Health has been gathering and tracking data that demonstrates patient satisfaction has been strong and on-par with in-person visits. Of the respondents who participated in a 2020 Sutter survey:
Sutter Health outperforms state and national averages across many measures of quality. Sutter’s integrated network allows our employees and clinicians to share and implement best practices. This helps us exceed safety standards, improve overall quality of care and ultimately drive down costs, and it is why Sutter Health is a nationally recognized provider of some of the best medical care in the country.
Sutter Health steps in where others may step out, investing in underserved communities and opening doors to healthcare that might not otherwise be available. As a not-for-profit provider, we provide compassionate care for low-income Medi-Cal patients throughout Northern California. We offer charity care policies to ensure that patients can access needed medical care regardless of their ability to pay, fund education and research that will improve lives, and contribute to programs and organizations that provide healthcare access and services for those in need.
Sutter Health’s integrated network allows us to serve rural communities by maintaining clinics and hospitals in areas that traditionally lack healthcare providers. This means that patients do not have to travel unreasonable distances to see a doctor or delay essential health services, and they have access to comprehensive medical facilities and leading specialists if and when they need them. Sutter Health makes significant investments to keep these small, rural community hospitals operational and accessible.
Sutter Health is able to step in and support patients across our hospitals, clinics and home health care services during emergencies and major disasters, like wildfires, because our integrated network allows us to quickly shift and provide critical resources at any given time. From filling prescriptions and rescheduling appointments to keeping vital chemotherapy infusions on track, Sutter works to ensure our patients have continuity of care, even during emergencies.
Because of the diverse populations we serve and our drive to provide optimal health outcomes for all, Sutter’s integrated network developed a novel Health Equity Index to identify and quantify disparities and develop targeted interventions. These efforts helped us pinpoint community needs like higher rates of emergency department visits for asthma among our African American patients. It also found areas in which we’re achieving health equity like C-section deliveries, where Sutter Health network facilities perform better than the California average across all racial and ethnic groups.
Sutter Health is committed to making investments in patient-centered innovations that improve the affordability, access, quality and convenience of the care we deliver to patients. That is why we invested more than $50 million in 2018 alone in research and pilot programs. We spread these innovations and best practices across our connected model of care. This leads to better health outcomes for our patients today and progress toward cures for generations to come.