Sutter Health’s integrated network provides critical access to high-quality, personal and connected care to more than 3 million Northern Californians.
Our fully integrated system makes the benefits of connected care possible – namely seamless navigation between providers, information sharing and uniform best practices – all of which help reduce hospital readmission rates, lower complications in care and promote better health outcomes for our patients.
Sutter works to ensure healthcare is accessible and inclusive by offering comprehensive patient services, including telemedicine services, virtual doctor visits and walk-in clinics. Operating in cities, suburbs and rural communities, the Sutter network works to improve the health of the communities we serve. We maintain access to care in many areas that traditionally lack healthcare providers.
Since the start of the pandemic, Sutter Health has been gathering and tracking data that demonstrate patient satisfaction, which has been strong and on-par with in-person visits. Of the respondents who participated in a 2020 Sutter survey:
Sutter Health outperforms state and national averages across many measures of quality, including safety, patient experience, cost per episode of illness, readmission and mortality rates and more. That’s why in 2021, IBM Watson Health recognized Sutter as being amongst the top-performing 26 large health systems in the U.S. Sutter hospitals also earned an average of 3.76 out of 5 stars from the Centers for Medicaid and Medicare Services, above the national average of 3 stars.
Sutter Health steps in where others may step out, investing in underserved communities and opening doors to healthcare that might not otherwise be available. As a not-for-profit provider, we provide compassionate care for low-income Medi-Cal patients throughout Northern California. We offer charity care policies to help eligible patients access needed medical care regardless of their ability to pay while funding education and research that will improve lives.
Sutter Health’s integrated network allows us to serve rural communities by maintaining clinics and hospitals in areas that traditionally lack healthcare providers. This means that patients do not have to travel unreasonable distances to see a doctor or delay essential health services, and they have access to comprehensive medical facilities and leading specialists if and when they need them. Sutter Health makes significant investments to keep these small, rural community hospitals operational and accessible.
Sutter Health is able to step in and support patients across our hospitals, clinics and home health care services during emergencies and major disasters, like wildfires, because our integrated network allows us to quickly shift and provide critical resources at any given time. From filling prescriptions and rescheduling appointments to keeping vital chemotherapy infusions on track, Sutter works to ensure our patients have continuity of care, even during emergencies.
Because of the diverse populations we serve and our drive to provide optimal health outcomes for all, Sutter’s integrated network launched the Institute for Advancing Health Equity (IAHE) in late 2020 to identify health disparities across patient groups and develop targeted solutions. Through the IAHE, Sutter is leading the way in research and solutions to combat health inequities, improving the health of the patients we serve and informing more equitable solutions that can be applied nationwide.
Sutter Health is committed to making investments in patient-centered innovations that improve the affordability, access, quality and convenience of the care we deliver to patients. That is why we invested more than $60 million in 2020 alone in research and pilot programs. We share these innovations and best practices across our connected network of care, leading to better health outcomes for our patients today and progress toward cures for generations to come.