The Value of Coordinated Care

Right Care at the
Right Place at the
Right Time –
High Value Healthcare

Right Care Right Place at the Right Time – High Value Healthcare

At Sutter Health, we know that high quality healthcare leads to improved health outcomes and ultimately, healthier patients. Our integrated network focuses its efforts on providing access to a more patient-centered delivery system that:

Coordinates Care & Services
Knowledge makes a difficult process much more easier
Reduces Complications & Readmissions
Knowledge makes a difficult process much more easier
Achieves Better Patient Health Outcomes
Knowledge makes a difficult process much more easier
Lowers Total Cost of Care
Knowledge makes a difficult process much more easier
Coordinates Care & Services
Knowledge makes a difficult process much more easier
Reduces Complications & Readmissions
Knowledge makes a difficult process much more easier
Achieves Better Patient Health Outcomes
Knowledge makes a difficult process much more easier
Lowers Total Cost of Care
Knowledge makes a difficult process much more easier

Nationally Recognized for Value and Quality

National Top Performer

IBM Watson Health ranked the Sutter Health network among the Top Performing 26 Large Health Systems in U.S. based on quality, patient satisfaction and cost per episode of illness.

U.S. News Best Hospitals

15 Sutter hospital campuses recognized for providing high quality healthcare in U.S. News & World Report’s 2021-22 Best Hospitals list. Two Sutter hospitals also ranked among the top 50 and 100 in California.

Cardiac Care

21 Sutter hospitals received recognition from the American Heart Association (AHA) for participating in the AHA’s Get with the Guidelines® program.

Maternal Care

14 Sutter hospitals earned a place on the California HHS 2021 Maternity Care Honor Roll for reduced C-Sections.

Cancer Care

Sutter network is a top 10% performer in California and nationwide for early cancer detection.

Focused on Lowering Total Cost of Care

Total cost of care, or how much it costs to treat a patient or patient population over time, is one way we measure healthcare affordability.

Sutter’s caregivers, aligned physicians and hospitals partner to coordinate care, reduce variation and adopt best practices to help improve patient outcomes and a more efficient, affordable healthcare system.

This focus on efficiency and affordability is yielding results.

Sutter hospitals’ average total cost of care trends 8%¹ below comparable Northern California hospitals from 2008-2017 for Medicare beneficiaries.

How Integration Helps Lower Total Cost of Care

Sutter’s integrated care model delivers access to high quality primary care services, which can improve health outcomes and reduce the need for unnecessary care intervention, which helps lower total cost of care over time.

Innovative Advances in Patient Care

Sutter’s integrated network invests in innovations and pilot programs that fuel advances in patient care – leading to improved outcomes for patients today and progress toward clinical advancements for generations to come.

In 2020, Sutter rapidly expanded telehealth — scaling to train more than 5,000 clinicians and serve 1 million+ patients.

  • Based on recent survey data, 96% of patients report a positive experience.

Sutter’s health equity team developed an asthma program to address the needs of Black patients who sought care through the Emergency Department. This culturally competent initiative provides patients with group classes, home and virtual visits and medication management support.

  • Since its launch, nearly 600 Black patients suffering from asthma have participated in the program with very few returning to the ER after joining the program.

A new non-clinical, virtual program, Scout combines human and digital components to support youth ages 12 to 26 years old who experience anxiety or depression.

  • More than 700 youth and caregivers served in the first year.
  • In a 2021 survey of 127 participants, 95% of users found Scout content meaningful, and after 12 weeks, youth reported a 20% improvement in self-perception of mental health. 

Scaling telehealth for the long term

In 2020, Sutter rapidly expanded telehealth — scaling to train more than 5,000 clinicians and serve 1 million+ patients.

  • Based on recent survey data, 96% of patients report a positive experience.
Designing interventions to advance health equity
Sutter’s health equity team developed an asthma program to address the needs of Black patients who sought care through the Emergency Department. This culturally competent initiative provides patients with group classes, home and virtual visits and medication management support.
  • Since its launch, nearly 600 Black patients suffering from asthma have participated in the program with very few returning to the ER after joining the program.
Launching Scout by Sutter Health

A new non-clinical, virtual program, Scout combines human and digital components to support youth ages 12 to 26 years old who experience anxiety or depression.

  • More than 700 youth and caregivers served in the first year.
  • In a 2021 survey of 127 participants, 95% of users found Scout content meaningful, and after 12 weeks, youth reported a 20% improvement in self-perception of mental health. 

Reducing Health Disparities

Institute for Advancing Health Equity

As a national leader in healthcare quality, Sutter Health considers health equity to be a measurable, key component of quality healthcare. We are committed to eliminating health disparities within our system and beyond by engineering data-driven, innovative solutions. Sutter’s Institute for Advancing Health Equity was created to enhance this commitment – building on the benefits of our integrated, coordinated network of care to further health equity for our patients and those across the country.

[1] The Dartmouth Institute for Health Policy and Clinical Practice: The Dartmouth Atlas Data; Medicare spending per decedent during the last two years of life; https://data.dartmouthatlas.org/eol-chronic/

[1] The Dartmouth Institute for Health Policy and Clinical Practice: The Dartmouth Atlas Data; Medicare spending per decedent during the last two years of life; https://data.dartmouthatlas.org/eol-chronic/